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Created 2016-01-27 04:39:27 | Updated 2016-01-31 20:02:38 | Tags: support team outreach

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As the scope and user base of the GATK have expanded dramatically over the past few years, I've been empowered to put together a team that is dedicated exclusively to support and outreach activities (writing the docs, answering questions in the forum, organizing workshops and so on) for GATK and its close cousins such as Picard Tools. This takes most of the support burden off of the development team, allowing them to focus on improving and extending the GATK tools, while we work closely with them to provide a high level of support to everyone in our user community.

So I'm very pleased to introduce the members of this team as it stands in early 2016 (newest first). As you'll see we have a mix of backgrounds, skills and experiences that allow us to approach GATK from the point of view of users, rather than developers. In the days and weeks to come, as we flex our blogging muscles, each of us will write about our experiences with GATK from that point of view, highlighting pitfalls, solutions and useful tips & tricks. We hope this will be helpful and we look forward to feedback.

Without further ado, I give you the 2016 GATK support team:


Kate
Kate Noblett studied biochemistry in the bitter, frozen tundra of Minnesota, with intention of going into cancer biology. However, she discovered her love for computer programming could be applied to her interest in biology. She joined the GATK support team in 2015, and continues to hone her skills in the technology half of biotechnology.
Soo Hee
Soo Hee became interested in genomics after doing her 23andMe. She started writing about bioinformatics tools and data portals in 2014, in the Cancer Program at the Broad Institute and joined the GATK team in 2015. Previously, Soo Hee worked at the bench as a biochemist and earned her Ph.D. from the Johns Hopkins University School of Medicine. Her LinkedIn has details.
David
HiYa! I have been with the GATK team since July of 2014. I have a M.S. in Plant Genetics and a Ph.D. in Microbial Pathogenesis (both) from University of Massachusetts, Amherst. I did a postdoctoral fellowship and an Instructorship in Developmental Biology at Massachusetts General Hospital (MGH). As a Research Assistant Professor at Boston College, I continued to develop and refine organ culture models of infectious pathogenesis initiated at MGH. Now, I blog and write for GATK.
Sheila
Hi! My name is Sheila Chandran. I've been working on the Support and Outreach team for almost 2 years. My road here has been interesting; I majored in English in college, but got my Masters in Computational Biology. I tried to become a lawyer, but alas, the universe has a way of correcting things when they are out of whack (I'm much better at math/science than debate :) )
Geraldine
Geraldine Van der Auwera is the Benevolent Dictator For Life of the GATK community. As such she is in charge of GATK documentation, tech support and keeping user riots down to a minimum. She holds a PhD in Microbial Genomics from the University of Louvain-­la­-Neuve in Belgium. She joined the Broad in 2012 after a 4-year postdoctoral stint at Harvard Medical School, leaving behind the bench and pipette work forever (hopefully).

Created 2015-04-08 01:10:19 | Updated | Tags: job job-offer support

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You've got basic experience with GATK, MuTect, Picard or related genome analysis tools, and a burning desire to help enable great science for a living? Join us now by applying for job #1774 on the Broad careers web page.

The job in a nutshell:

  • Work closely with method developers and software engineers to ensure user proficiency with analysis software, diagnose and/or resolve user issues, and provide scientific/technical support;
  • Create and maintain web-based technical documentation, tutorials and FAQs;
  • Organize workshops to train users in best practices and general workflows;
  • Perform analyses demonstrating the value of the tools for the user community.

But don't be fooled by the dry description -- this job offers variety, challenge and plenty of opportunity for growth. See my personal perspective/pitch below!


If you're a regular here, you may know I joke about being a glorified tech support monkey sometimes, but let me assure you that this job -- this team -- is about much more than that.

We are currently a team of three -- Sheila (associate computational biologist), David (senior technical writer) and me, Geraldine (bioinformatics scientist, formerly wetlab microbiologist).

As the support and outreach crew for GATK, it's up to us to make sure that the user community -- tens of thousands of researchers worldwide -- has the tools and understanding they need to go out and perform great research. Quite a bit of that research has direct impact on patient outcomes, real human lives (see the user stories for some examples). Some of it follows a more fundamental-knowledge path, and that's great too; it all goes to building up the edifice of scientific knowledge. I sincerely believe that we actively contribute to that research by equipping the community with the right information in the right format.

That is heck of a challenging task. It involves fielding questions from individuals from all sorts of backgrounds (from pure biology to pure computer science) with all sorts of questions (from experimental design to details of algorithms, with a splash of hardware optimization on the side) coming from all sorts of language backgrounds that can complicate communication (I'm originally francophone, myself). And that's just one side of the equation. On the other side, we're working closely with the development team, who are also very heterogeneous: we have software engineers, mathematicians, at least one former hedge fund quant, computational biologists, statisticians, and plenty more besides. All with their own particular perspectives that inform how they communicate about their work, which we then need to boil down into actionable information tailored for the researchers who use the software. So we do a lot of translating of all kinds!

And it's not just back and forth questions and answers or writing documentation, either. Personally, some of the parts that I like best about the job are the opportunities to directly influence the software design and feature set, which typically lead to improved usability and applicability of the tools, based on feedback from users and in-depth discussions with the developers. I always wanted to get into software development and never had any properly relevant qualifications, so it's a real treat to feel involved in that part of the process. Sometimes I even get to contribute minor features or bug fixes myself, which is way cool.

Finally, I can't not mention workshops -- especially the invited workshops held in exotic foreign lands, like, um, Belgium (hey don't knock it, that's where I'm from). Also, Thailand, the UK, and soon, South Africa! These workshops typically involve a team of three people (typically one from the support team and two developers) traveling to the host institution and teaching a multi-day workshop. Some of those who participate originally do it for the free travel; all end up really enjoying the immensely rewarding experience of meeting our users in person. GATK users are on average an absolutely lovely bunch of people, and it's really fun to get to spend a few days interacting, teaching and collecting feedback.

Okay, there's still plenty more to it but I've already gone on too long, so if you want to know more, just apply or message me!


How to apply: got to the Broad careers web page, just enter 1774 in the "requisition number" box and don't worry about the rest.


Created 2015-03-09 19:07:23 | Updated | Tags: picard support htsjdk

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Here's some good news for anyone who has been using both GATK and the Picard tools in their work -- which means all of you, since you all follow our Best Practices to a tee, right?

As you may know, both toolkits are developed here at the Broad Institute, and are deployed together in the Broad's analysis pipelines. The fact that they have been developed, released and supported separately so far is more an accident of history and internal organization than anything else (and we know it's inconvenient to y'all).

The good news is that we're taking steps to consolidate these efforts, which we believe will benefit everyone. In that spirit, we have been working closely with the Picard tools development team, and we're now ready to take the first step of consolidating support for the tools. From now on, you will be able to ask us questions about the Picard tools, and report bugs, in the GATK forum. And developers will be happy to hear that we are also committed to supporting HTSJDK for developers through the Github repo’s Issues tracker.

In the near future, we will also start hosting downloads and documentation for the Picard tools on the GATK website. And before you ask, yes, the Picard tools will continue to be completely open-source and available to all free of charge.

To recap, we have brought the GATK and Picard teams together, and we are working on bringing together in the same place all the methods and tools to perform genome analysis. Our goal is to make a world where you can run our complete Best Practices pipeline end-to-end with a single Broad toolkit. We think it’ll make your life easier, because it sure is making ours easier.


Created 2014-03-24 21:09:06 | Updated | Tags: support cancer

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I'm very happy to introduce Sheila Chandran, our newest GSA team member, who will be helping me with GATK outreach, support and documentation. You can expect to see Sheila start answering questions on the GATK forum within a week or two!

Thanks to Sheila's help, I'll be able to expand our support model to the Broad Cancer Tools (MuTect and related). Moving forward, we'll produce documentation for MuTect and other tools produced by the Cancer Group in collaboration with the developers, in order to bring you the same level of documentation coverage and support that we currently have for GATK.

Rest assured however that we won't stop working on improving the GATK documentation. In fact, Sheila's first project with us will be to document how the HaplotypeCaller works in detail -- something I know many of you have been hoping to see for a while now!

As a final note, I'd like to mention that this is one of many positive outcomes from our collaboration with our commercial licensing partner, Appistry, so we'd like to express our thanks to them for helping us help you, our user community.


Created 2013-01-08 18:31:26 | Updated 2013-01-09 02:08:05 | Tags: support

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We're planning to organize online live Q&A sessions in which you will be able to submit questions (within a predefined topic, eg. "base recalibration" or "variant calling") for the developers to answer. To help us choose between several software options, we would like to know which of the following options would be the most valuable to you (please choose one):

  1. Ability to vote for questions, so that the most popular questions get answered (we expect a lot of questions and will probably not have time to answer all of them).

  2. Ability to chat directly with us if your question is picked, so that if our answer doesn't really answer your question you can clarify or ask for more details.

Feel free to tell us in the comments what other features would be useful.

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